CyraCom Is Now Propio:
What to Know Before You Pick an Alternative

Propio announced its acquisition of CyraCom on 3 July 2025. If you are searching for a CyraCom alternative, first check whether you need a different supplier or help using the combined company’s current platform.

For an existing account, the practical questions are the phone menu, the language codes posted at the desk, and access to the video interpreting app. The answer can vary by contract and account, so verify each with your Propio contact.

This guide covers those migration checks, then compares staffed interpreting with MirrorCaption’s live captions and translation for ordinary conversations.

Is CyraCom Still in Business?

CyraCom is part of Propio Language Services. Propio’s 3 July 2025 announcement reports more than 12,000 client partners, more than 20,000 linguists and 300+ languages across its business. The announcement does not state a closing date.

If an older comparison lists CyraCom and Propio as separate choices, ask Propio which services and contract terms apply to your account now. Its video migration guidance and language-code mapping provide more useful starting points than a historic shortlist.

Check the current account rather than a historic brand name

Propio’s migration page instructs CyraCom video users to move to Propio ONE and contact their client success manager for access. If a saved bookmark or device still opens a CyraCom-branded login, confirm the replacement route with that team rather than inferring account status from a website redirect.

What Changes on a CyraCom Account After the Propio Migration

Less than you might fear, and more than nothing. The most useful public account of the transition comes from neither vendor but from a customer: a large California county's benefits-services department published a handbook update dated 5 November 2025 telling its own staff what to expect. The phone tree changed in early November 2025, accounts moved onto Propio's platform by the end of that year, and the dial-in numbers and PINs staff already used stayed the same.

The details in that bulletin are the ones nobody markets. Expect a different recorded voice on the automated menu. Expect interpreters to ask short intake questions they did not ask before. Expect third-party dial-outs to work slightly differently, to the point that the county told staff to say out loud, to whoever answers, that a dial-out is needed.

The county bulletin expected average connections of 8 seconds for Spanish and 12 seconds for other languages. Those were expectations for that customer, not measured performance or a promise for every Propio account. Ask your account team for current service-level data if connection time matters to your workflow.

The dial codes changed

This is the one that bites. Propio publishes a CyraCom-to-Propio language code mapping under the heading "Switch from CyraCom to Propio seamlessly". Acholi moves from 264 to 702. Afar moves from 438 to 701. If your intake desk uses a printed three-digit code sheet, compare it with the current mapping before the next call.

Move video access to Propio ONE

Propio’s VRI migration page says the CyraCom video app and portal stopped being supported on 31 May 2026. It tells customers to install Propio ONE, use their assigned user code, and obtain reporting in Propio Analytics. The page also says billing continues under existing CyraCom invoices during the transition; do not assume an invoice name alone means access is broken.

What CyraCom Actually Sold, and Why an App Is a Different Purchase

Propio now offers staffed interpreting by phone, video and in person, including ASL, alongside technology for access, scheduling and reporting. It also offers AI-assisted workflows. The comparison here is between a qualified human interpreting service and personal caption or translation software.

A provider can use a dedicated phone line or Propio ONE on a supported device. Ask which access method, interpreter qualification, language availability and reporting your agreement includes. Those details matter more than whether a past CyraCom deployment used dedicated handsets.

Interpreting terms vary by buyer. For example, the American Dental Association’s member offer publishes per-minute rates with no setup fee, minimum or contract for eligible members. Request your own rate card rather than using an old federal schedule or someone else’s association terms.

MirrorCaption has no human interpreter, contact centre or phone-network dial-in number. It serves a different need: live captions and translation for the conversation you are already in. If what you need is the staffed version, our guide to choosing remote interpreting services and the walkthrough of how to run a phone interpreting RFQ are the right places to go next.

Where MirrorCaption Fits as a CyraCom Alternative, and Where It Does Not

Start with where it does not. MirrorCaption has no American Sign Language support of any kind; it works on spoken audio. It does not connect to the public telephone network, so it cannot dial into an ordinary phone call. It is not a qualified interpreter. HHS guidance on Section 1557 explains when covered health programs need qualified language assistance and why machine translation alone may be insufficient. Assess the encounter and arrange a qualified interpreter when required. For deaf and hard-of-hearing users specifically, our video remote interpreting page explains the same limit.

The catalogue gap is real too. The merged Propio business describes 300+ languages; MirrorCaption offers 50+ selectable languages, and that is a genuine difference in reach rather than a rounding error. Not every listed language has the same video availability or wait time; Propio’s current language list marks video availability and languages with limited on-demand access. Confirm your required languages and delivery mode in writing. Our breakdown of video interpreting services goes through what else belongs in that quotation.

For an informal conversation, you may prefer personal captions and translation without requesting an interpreter. Propio can also bring interpreters into remote meetings through Propio Link; check that option if human interpreting is needed.

Which one you actually need

What that looks like in practice

Meet mode captures meeting-tab audio with the browser's sharing controls in desktop Chrome or Microsoft Edge. No bot joins the call, though workplace policies on web apps and screen capture still apply. Talk mode uses a mobile microphone for an in-person conversation. Speak Translations can read translated speech aloud in a supported target language. Propio Link can add a human interpreter to remote meetings, so the choice depends on whether you need a qualified person or personal software assistance.

Public rates serve different buyers and services. Illinois lists sign-language VRI at $2.08 per minute in its state catalogue. That is a state procurement rate, not a Propio quote. Separately, the American Dental Association publishes the preferred pricing its members get on the combined CyraCom-Propio service — $0.59 per minute for Spanish audio, $0.75 for non-Spanish audio and all spoken languages on video, $0.95 for American Sign Language on video — so check whether your organisation belongs to a body that has already negotiated one. MirrorCaption Premium is €99 as a one-time purchase with 200 hours of hosted transcription included, and Voice Packs sold separately after that. The two numbers answer different questions, and the arithmetic only misleads if you pretend otherwise. If you want the full picture on rates, we keep that in the meeting translation cost guide instead of here.

Frequently Asked Questions

Is CyraCom still in business?

CyraCom is part of Propio Language Services. Propio announced the acquisition on 3 July 2025. Existing customers should confirm their current service and app access with Propio.

Is CyraCom the same company as Propio now?

CyraCom is part of Propio. Propio’s acquisition announcement describes more than 12,000 clients, more than 20,000 linguists and 300+ languages across its business. Its migration guidance says the old CyraCom video app stopped being supported on 31 May 2026.

Do my CyraCom phone numbers and PINs still work?

Santa Clara County said its interpreter phone numbers and PINs remained the same during its migration. Propio publishes a separate CyraCom-to-Propio language-code mapping. Confirm your own account details with Propio and update printed code sheets.

Is MirrorCaption a replacement for a CyraCom interpreter?

No. MirrorCaption is browser-based live transcription and translation software. It is not a qualified interpreter, has no contact centre and no dial-in number. Where regulation requires a qualified interpreter, keep buying interpreting.

Does MirrorCaption support ASL like CyraCom's video interpreters do?

No. MirrorCaption has no American Sign Language support of any kind. It works on spoken audio only. Sign language on video is one of the things an interpreting provider genuinely does that software in this category does not.

What does MirrorCaption cost compared to per-minute interpreting?

MirrorCaption Premium is a one-time purchase of €99 including 200 hours of hosted transcription, with Voice Pack top-ups sold separately. Per-minute interpreting buys a qualified human. The two prices answer different questions and should not be compared directly.

The Short Version

If you already use CyraCom, first check your account access, current language codes and video app migration with Propio. That may resolve the immediate problem without replacing a working interpreting service.

If you are genuinely re-evaluating, split the question in two. Regulated encounters, sign language, and anything that needs a human on the line stay with an interpreting provider — that is a real service with real staff behind it, and no browser tab replaces it. The weekly bilingual call, the supplier check-in, the conversation happening in front of you right now: those never fit a per-minute contract, and that is the gap MirrorCaption is built for.

The cheapest way to find out which side of that line you are on is to run one real meeting. An hour is enough to see whether live translation keeps up with your accents, your jargon and your language pair. If it does not, you have learned that your problem is an interpreting problem, which is worth knowing before the next renewal. Our comparison with Wordly covers the same decision when the audience is a room rather than one person.